Shipping
Orders will generally be processed within 1-2 business days. Standard shipments will take approximately 3 – 8 business days depending on your distance from our location in California. We do not ship to PO Box addresses, Hawaii or to APO/FPO/DPO addresses. We also do not ship internationally at this time.
Gifted Artisan dba Gifted Pottery charges a flat rate shipping fee of $7.99 (up to $40), $8.99 (up to $75) and $9.99 (up to $100) per order to cover shipping, handling and packing materials, orders over $99.99 ship free. We generally use Fedex or USPS as our preferred carrier services, although depending on your location we may choose another carrier. Most packages will be shipped using Standard Ground or USPS Parcel Post, and will be delivered in 3 to 8 business days. Occasionally due to weather there may be unavoidable delays. During holiday periods, we strongly urge our customers to choose priority mail for more dependable shipping.
We also offer expedited Priority Mail 2-3 Bus. Day shipping for orders within the continental United States for an additional charge. Expedited orders placed after 10 AM EST and expedited orders placed Friday through Sunday may take 1-2 additional business days to arrive. Priority mail charges vary by order total and is built into the shopping cart.
Refused, Unclaimed and Returned Shipments
A $25 fee per package will be assessed for all refused shipments. The customer will also be responsible for any return shipping charges assessed by the carrier. Shipping costs are not refundable on refused or unclaimed shipments.
A $10 fee per package will be assessed for all shipments that are re-routed or returned by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.
Returns Policy
At Gifted Artisan we want you to be totally satisfied with your purchase. If you are not satisfied, you may exchange or return an item for a refund within 30 days.
You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please email us at info@giftedartisan.com. providing us with the order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response with your RMA Number and any special return instructions, typically within one business day. If your return is in any way a result of an error by Gifted Aritisan dba Gifted Pottery®, we will provide you with a prepaid return label and will refund all applicable shipping costs paid on the product being returned.
If the return is not the result of an error by Gifted Artisan, you will be responsible for all shipping and any gift wrap costs incurred for the order and all costs associated with returning the item. Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive in their original condition. IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way.
No refunds will be available after the 30-day returns period has expired.
Returning a Gift
If you have received a gift from Gifted Pottery® and would like to return it, you may do so by requesting an RMA number via email at info@giftedartisan.com during the 30-day period following the original delivery date of the order. Please follow the instructions above. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. The person who sent you the gift will not be notified of your return request.
Promotion Codes on Returned Orders
If you have used a promotion code on an order and then return all parts of that order as a result of an error on Gifted Pottery®'s part, we will issue you a new promotion code for a future purchase on the site. If the return did not result from an error by Gifted Artisan dba Gifted Pottery®, you will be unable to re-use the original promotion code.
Issuing a Credit
If you purchased by credit card or Paypal, your account will be credited for the full applicable amount within 7 business days of receipt of the returned merchandise or a refund check will be sent to you.
Exchanges
If you are interested in exchanging one item for another, you will need to return the unwanted item and submit a new order for the product you would like to purchase. A refund / credit will be issued for the returned item.
IMPORTANT NOTES
Refunds will not be available if the returned products have been damaged or altered in any way. Please note that gift wrap and shipping charges are not refundable.
Gifted Artisan is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA.
No refunds or returns on gift certificates.
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition in which it was received.
As a safeguard against potential abuse, Gifted Artisan reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
PRIVACY POLICY
This privacy notice discloses the privacy practices for Giftedartisan.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877 599-8563 or via email at admin@giftedartisan.com.
Thank you for choosing Gifted Artisan